Once your order has shipped, you will receive a confirmation with online tracking information. Orders shipped from multiple locations will receive more than one email. Registered or "checkout as guest" OriginalPenguin.com users can check order status
Sorry to hear that. Send us a quick note at [email protected] with additional information, a picture (if possible) and we'll take care of it. If you are going to return the item, please let us know so we can refund the $6 return shipping
Unfortunately, we cannot make changes to an order once it has been submitted for processing. However, if your order was placed recently we can make an attempt to cancel it before the orders is fulfilled. If we are unable to cancel it on time, please