Points

What should I do if I think my Points Balance is incorrect?

Please, contact customer service at [email protected] and have yourmember information handy, as well as proof of purchase from your missing transaction(s). We would be happy to make any adjustments required.

What happens if I make a purchase at an online store from outside the U.S.?

Your purchase value will be converted to USD based on average currency conversion rates. Rewards will be issued in USD as well. Rewards certificates can only be redeemed at U.S. or Puerto Rico based stores or online.

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

Please contact customer service at [email protected] and have your member info and receipt (or order confirmation) handy. We would be happy to make any adjustments and credits needed.

Can I earn points for purchases made prior to joining the loyalty program?

Only transactions completed after you have joined the program are eligible for points.

Do my rewards points expire?

Yes, your points balance will expire 6 months from the date of your last purchase. But, that’s only if you don’t make a single qualifying purchase in that time period.

What happens if I return something after earning points?

If you earned points for a purchase and then return any merchandise from that transaction, we will deduct the number of points earned for that item from your point balance. It’s all automatic. You won’t have to do a thing.

How do I check my Rewards Points Balance?

You can review your Point Balance and other member information online from any of our brand's websites: www.Cubavera.com, www.OriginalPenguin.com, www.PerryEllis.com, www.CallawayApparel.com, www.GolfApparelShop.com, or www.RafaellaStyle.com. You can