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Returns & Exchanges

Our Return Policy

At OriginalPenguin.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:. OriginalPenguin.com will issue a refund for all unused, unwashed, unw

How do I generate a return shipping label? U.S.

At OriginalPenguin.com, we gladly accept returns of merchandise that is unwashed, unworn, undamaged, or defective. To be eligible for a refund, items must be returned within 30 days of purchase and accompanied by the original receipt. Refunds will be

How do I generate a return shipping label for an International order?

At OriginalPenguin.com, we gladly accept returns of merchandise that is unwashed, unworn, undamaged, or defective. To be eligible for a refund, items must be returned within 30 days of purchase and accompanied by the original receipt. Refunds will be

Where is my return and my credit?

The average time for your return and credit to be processed is approximately 10-14 business days from the date is shipped. Returns shipped with our prepaid return labels can be tracked at http://returns.originalpenguin.com/ by selecting "inbound trac

Why did you charge me a restocking fee?

When you return an item to Original Penguin using our prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage. We can refund this restocking fee in certain circumstances such as damages, wrong product or if you a